The article asserts that Importation of software is a vital aspect in developing nations. Offshore outsourcing of software allows the developed countries with prowess in software engineering to share their knowledge with underdeveloped and developing countries. This sharing of software is associated with many threats due to differences in behavior patterns of people in their mother countries as well as those in the foreign countries where the software has been imported to. The fear of consequences and cultural differences are the root causes of the mum effect. From these factors, other minor factors emerge and affect the level of benefits and threats associated with the use of imported software. The cultural dimensions between the supplier and the offshore outsourcing client are more likely to cause greater mum effect in the supplier nations due to lesser team solidarity and the wider communication gap. The article tests these conclusions against various empirical models to ascertain their validity.
A survey conducted revealed that increase in individualism caused a corresponding decrease in the fear of consequences and decrease in the communication gap. The survey also revealed that increased uncertainty caused higher fear of the consequences. All factors in mum effect are affected by culture. The survey also concluded that cultural dimension had a positive relationship with the gap in communication. The article points out the most appropriate ways to mitigate mum effect as: enhancing knowledge about software to decrease the fear, setting up strategies to enhance solidarity in teamwork and minimizing the communication gap. Encouraging equity in power enhances communication thus more information about the software is shared. The article says that individualism should be encouraged because people have different levels of understanding. Individuals who have the initiative to research about imported software provide a constant counterattack force to combat the negative impacts of mum effect. Risk mitigation increases competitiveness and it can be achieved through introducing anonymous communication channels that encourage feedback and increase awareness on the imported software.
Individual steps to mitigate risk of mum effect
The major step that I will take in my life is seeking knowledge on impending introduction of new software as well as all the other technology that I use in the day to day activities. Seeking knowledge as an individual enlightens a person on the expected consequences and the way of working of new technologies. I find that most of the fear of change and trying new produces often arise from lack of proper knowledge on the ways of actions and background behind their development. After I seek information on these new technologies, I will them communicate it to my fellow teammates with whom we will have built a solid team. I plan on providing feedback to my fellow team members. I think this provision of feedback will allow dialogue and in the long run cause critical understanding of these concepts. I also plan on being dynamic in my dealings to mitigate the risk of mum effect. Dynamism will be seen where will be more willing to accept change. I think that resistance to change and increased mum effect emanate from lack of proper knowledge on foreign products or services. I intend to have an analytical approach to foreign products and adjust my cultural ways in order to reap maximum benefits. This individualism combined with teamwork and dynamism will reduce fear of consequences as well as the communication gap thus mitigating the risk of mum effect